FAQs

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FAQs

Can my family be included in the NDIS process?

Phomecare actively encourages your family and loved ones to be part of the planning process and be there for you every step of the way. That way, you have family support and encouragement to help you achieve your goals.

What is the NDIA?

The National Disability Insurance Agency (NDIA) is the independent agency responsible for implementing the National Disability Insurance Scheme (NDIS). If you’re eligible for the NDIS, the NDIA will work with you and your family to help you identify the supports you need to live your life and achieve your goals

How do I connect NDIA?

The NDIA can be contacted on 1800 800 110 between 8am and 8pm from Monday to Friday. They will be able to help with any questions you may have, including registration details, arranging for a nominee to be recorded as an additional contact, and eligibility for NDIS funding.

I’m over 65. Can I access the NDIS?

No. If you’re over 65, you can’t access the NDIS – but that doesn’t mean you won’t receive support. If you’re aged 65 or over and are currently receiving disability supports, you’ll continue to receive the same level of support as before, but not through the NDIS. For this, we have AGED Care services, you can contact us at ndis@phomecare.com.au

Will I get more or less support under the NDIS?

If your needs aren’t currently being met, you may be provided with more support if it’s deemed reasonable and necessary by the NDIS. This is why it’s important to spend some time thinking about your needs and where your life could be improved ahead of your first NDIS meeting.

What is an NDIS Local Area Coordinator?

NDIS Local Area Coordinators (LACs) are locally based representatives who can support you in implementing your NDIS plan. This might include assisting you in finding community activities and mainstream services in your local area to help you achieve your goals. However, they can’t be as hands-on or involved as your support coordinator, which is why we highly recommend support coordination to make sure you’re getting the most out of your plan

What is an NDIS service agreement?

An NDIS service agreement is a legal agreement between you and your service provider/s which outlines the support that will be provided for you under the NDIS. It describes how and when the support will be provided, as well as the costs and the fees you need to pay.

Is getting a job expected of me under the NDIS?

Only if it’s identified as one of your goals. A big part of the thinking behind the NDIS is that living a full life starts with being a part of your community and having the same opportunities as everybody else. Getting a job and participating in the economy can greatly improve your circumstances and your well-being, which is why it could become a goal in your plan. In this situation, you would work with your NDIA planner and support coordinator (if you have one) to find supports that will help you achieve it

What is NDIS Support Coordination?

Support Coordination is an NDIS funded support that is designed to support participants with more complex support needs to make the most of their NDIS funds. Once your plan has been approved, participants work with Support Coordinators to determine how their funds will be spent and connect with providers. Support Coordination is about:
Facilitating conversations about what is possible with your NDIS funds
Increasing abilities for choice and control
Supporting you to navigate the NDIS marketplace and find the most suitable provider for you

What is Plan Management?

Plan Management is an NDIS funded support that is designed to assist and support NDIS participants to manage their NDIS plan funding. Plan Management can support participants by:
Managing and monitoring a participant’s budget
Managing a participant’s NDIS claims and disbursing funds to providers for services delivered
Providing regular statements to a participant to show the financial status of their plan
Participants can also receive advice about how to best utilize their NDIS funding which can assist in building a participant’s financial capacity and knowledge.

What services and support can children access under the NDIS?

The NDIS will provide funding for “reasonable and necessary” support, services and equipment to assist a child to achieve their goals.

I am a carer of a child with a disability. What does the NDIS mean to me? 

The NDIS acknowledges that families and carers need support, so the child with disability has the support they require so that family and carers can live their lives.
This may mean:
⦁ additional support at times when family or carers are at work
⦁ ‘respite’ for the child, where they can undertake activities independently of family
⦁ building capacity to ensure the child’s needs reduce over time, or
⦁ provision of equipment or technology that increases independence and reduces reliance on others.

NDIS plans focus on the whole of life support a person requires, this includes maximising outcomes for the child, their family and carers.

Does the NDIS fund education?

The NDIS won’t fund support that duplicates other support already funded by a mainstream service, such as the education system.For school-age children, the NDIS will fund support that enables a child to go to school. However the NDIS won’t fund teachers or a standard classroom computer. The NDIS won’t fund inclusion support (extra assistance) for kindergartens, childcare services, outside school hours programs – or modifications to these buildings – because these are the responsibility of the early childhood education system

Does the NDIS fund medication?

Medication is not usually funded in NDIS plans. Medication falls under the responsibility of the health system and therefore would not be an NDIS funded item.

Does the NDIS fund transport?

This depends – if you are not able to use public transport because of your disability, you may be eligible for NDIS funding to cover transport e.g. taxis.
Please note, the NDIS will not provide funding to carers or family members to transport you to everyday commitments.
However, the NDIS can fund supports and services to help you build confidence and learn how to travel and use public transport independently

Does the NDIS fund equipment?

Yes, as long as the equipment is a reasonable and necessary support to help your child achieve their NDIS goals.  Assessment to identify the appropriate equipment or technology, writing reports and prescriptions, the equipment purchase itself and fitting of equipment when delivered may all be funded by the NDIS.
You will also need to consider repairs and maintenance of the equipment your child uses, and whether people working with them will require special training to use the equipment or technology. The aids and equipment planner in Yooralla’s free guide to the NDIS for your child can help you work out your child’s equipment needs before your planning meeting.

What does the NDIS mean for children with autism?

If your child has a diagnosed disability or developmental delay, and is currently receiving funded disability support, then your child should automatically transition to the NDIS and you do not need to contact the NDIS. They will contact you. However, if you are unsure about whether this applies to your child, you can contact the NDIS up to six months before it is available in your local area.
Disability support funding programs for a child on the autism spectrum may include:
⦁ Help for Children with Autism (HCWA)
⦁ Better Start, and
⦁ Early Childhood Intervention Service (ECIS)
When a child gets the NDIS, any existing funding stops as soon as they get their new NDIS plan. If your child is under seven years old and is receiving Better Start and HCWA funding, and no other funding such as ECIS, contact the NDIS or Early Childhood Partner at the time of NDIS roll out in your area to confirm if your child will automatically transition. Not all children who currently receive funding will transition to the NDIS automatically – a child could be deemed ineligible for a number of reasons.

What NDIS services do you provide?

As a registered NDIS provider, we provide a variety of services for a wide range of clients. All our support services are personalised for your individual needs and provided by qualified support workers and personal care attendants.
Our NDIS services include:
⦁ Daily personal activities
⦁ Domestic support
⦁ Transportation
⦁ Community nursing
⦁ Community access
⦁ Daily living and life skills

What can be funded?

Your NDIS funding can be used for a wide variety of different things, including:
⦁ Daily living, life skills, and self-care activities
⦁ Community and social participation
⦁ Aids and equipment
⦁ Home modifications
⦁ Transport and community access
⦁ Employment and workplace support
⦁ Therapeutic supports
The NDIA can help you understand all the services and supports which are available to you and how you can access them.

Can you buy an IPAD with NDIS funding?

You can only buy items that help you continue to access your existing supports and services. You cannot use your NDIS funding to purchase a smart device for entertainment, education or gaming.

Will NDIS pay for a phone?

No, NDIS won’t typically fund a mobile phone as it’s a day-to-day living cost. A mobile phone is unlikely to be an extra living cost due solely and directly as a result of your disability needs.

Are nappies covered by NDIS?

Our NDIS approved range includes products for babies, children, youth and adults. Nappies, Nappy Pants, Huggies DryNites, BabyLove Sleepy Nights, Baby Wipes, Gloves, Nappy changing accessories and some household cleaning products that are directly related to the participants disability.

What is the Continence Program and what does it do?  

The Continence Aids Program is funded by the Department of Health and Human Services. This program provides people with a permanent or long-term disability, as well as those who are frail aged with funding towards the cost of continence items.

Where can I access a Continence AT Practitioner?

Continence AT Practitioners near you can be found by talking to your local health care professional
Does P homecare Disability assist with funding management?
No, P homecare  doesn’t provide financial planning assistance. However we can connect you with the appropriate services to assist you with this.

What makes Philips Homecare different to other Providers?

We provide our clients with the freedom to choose. Unlike many other providers who organise and deliver services solely through their own staff for financial reasons, we take a different approach. We collaborate with an extensive network of service providers, enabling us to find the most suitable individuals or teams for the task at hand. Our primary concern is the well-being of our clients, and nothing else.

We pride ourselves on our exceptional responsiveness. When you reach out to us, we are here to lend a listening ear and offer our assistance. We are dedicated to being there for you, ready to listen and help whenever you need us.

What type of services can I get with my Home Care Package?

Our Home Care Package is designed to support your continued independent living, allowing you to maintain control over your lifestyle. Philips Homecare will create a personalised Care Plan based on your objectives, outlining the services you will receive. In most cases, our clients benefit from a selection of the following services:

  1. Care Management and Service Coordination: We handle the organization and coordination of your care services, ensuring they meet your specific needs and preferences.
  2. Personal Care Services: This includes assistance with activities like dressing, bathing or showering, and mobility support to enhance your daily comfort and well-being.
  3. In-Home Support Services: We provide assistance with household tasks such as cleaning, gardening, laundry, and home maintenance, helping you maintain a clean and comfortable living environment.
  4. Transportation and Assistance: Our service includes transportation to appointments, shopping trips, and social engagements, ensuring you can stay connected and attend necessary outings.
  5. Clinical Services: Our comprehensive care may encompass clinical services such as nursing, allied health support, hearing and vision assistance, all designed to address your specific healthcare needs.

Why are the fees at Philips Homecare so reasonable in comparison to other Providers?

Our pricing is based on our commitment to delivering outstanding customer service and care. We aim to optimize the quantity of care services available to you or your loved one. We are confident that we have achieved the perfect equilibrium between our fees and the delivery of top-quality care.

What is the goal of home health care?

Our home health care team collaborates with each person to identify their distinct objectives. Some overarching goals may encompass:

  1. Enhancing Self-Sufficiency: Striving to achieve the highest level of independence possible.
  2. Enhancing Outcomes: Aiming for improved health and well-being.
  3. Maintaining or Enhancing Current Health: Efforts to sustain or elevate one’s existing health condition and functional capabilities.
  4. Minimizing Hospitalization Risks: Working to reduce the likelihood of hospital admissions.
  5. Recovering Independence: Endeavouring to regain self-reliance and autonomy.
  6. Slowing the Progression of Health Decline: Taking measures to decelerate any deterioration in health status.

What services are available?

Philips HomeCare provides a range of services tailored to meet the specific requirements of each individual under our care. These services include

Monitoring and Managing Chronic Conditions Providing Personal Care and Companionship Delivering In-Home Physical, Occupational, and Speech Therapy Offering Skilled Nursing Services Utilizing Home-Based Technology

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