Dealing With NDIS Clients With Challenging Behaviors

Dealing NDIS Clients 

P Homecare as a registered NDIS Provider Our approach is always positive from start to finish. We are committed to upholding the highest standards of care and clinical excellence from day one Providing Timely, Quality In-Home care. Participants with complex support needs and challenging behaviors and the issues they face when dealing with providers and the NDIS planning process.

Philips Home care staff who specialize in complex behavioral needs are skilled at identifying potential triggers for challenging behavior. They’re trained to focus on prevention, build communication skills and work with people to find other ways to manage their feelings.

Tips For Dealing NDIS Clients

Here are some basic tips that can help to reduce the chances of challenging behaviors, or develop positive responses to them:

  • Provide as much structure and routine as possible
  • Communication should be clear, direct and frequent
  • Be clear about which behaviors are acceptable or not
  • Have clear limits and rules – what is expected and what is appropriate
  • Give the person feedback and information about their behavior
  • Be consistent in how you manage behavior
  • Be positive – notice and encourage appropriate behavior frequently
  • Take into account changes in thinking, understanding or memory
  • Use strategies that defuse behavior and help a person calm down, such as talking it through, changing the topic or changing the task
  • Use redirection, distraction, and diversion to shift behavior
  • Get support for yourself and for the person with the brain injury.
  • Advice for family and carers

Dealing with NDIS clients with challenging behaviors

How We can Help as a registered NDIS Provider in Australia


As a registered National Disability Insurance Scheme (NDIS) provider in Australia, Philips Homecare offers a range of essential services to support individuals living with disabilities. The NDIS is a crucial initiative that aims to provide funding and support to Australians with permanent and significant disabilities, allowing them to access the services and assistance they need to live their lives more independently and with dignity. Here’s how Philips Homecare can help as an NDIS provider:

  • Personalized Care Plans: Our team works closely with NDIS participants and their support networks to develop personalized care plans that address their unique needs and goals. These plans are designed to maximize independence, improve quality of life, and enhance overall well-being.
  • Home Healthcare Services: Philips Homecare provides a range of home healthcare services that can be funded through the NDIS, including nursing care, allied health services (such as Positive Behaviour Specialist, occupational therapy, and speech therapy), wound care management, continence support, and medication management.
  • Supports Coordination: Our team assists NDIS participants in navigating the complexities of the NDIS system with coordination of supports. One of the primary functions of Supports Coordination is to work closely with NDIS participants to develop and implement their individualized plans. This involves understanding the participant’s unique needs, preferences, and goals, and then identifying the most suitable supports and services available within their NDIS plan
  • NDIS accommodation: NDIS accommodation refers to housing options supported by the National Disability Insurance Scheme (NDIS) in Australia, designed to meet the unique needs of individuals with disabilities. These accommodations can range from specialized group homes to supported independent living arrangements. NDIS accommodation aims to provide a safe, accessible, and inclusive living environment that promotes independence, community integration, and quality of life for participants. Support services such as personal care, meal assistance, transportation, and social activities are often included to ensure individuals can live as autonomously as possible while receiving the necessary support to thrive and participate fully in their communities
  • Continuous Support and Monitoring: Philips Homecare is committed to providing ongoing support and monitoring to NDIS participants, regularly reviewing care plans, adjusting services as needed, and ensuring that individuals receive the support they require to achieve their goals and maintain their well-being.

By partnering with Philips Homecare as an NDIS provider, individuals with disabilities can access comprehensive support services, innovative technologies, and personalized care plans designed to empower them to live life to the fullest and participate more fully in their communities. Our commitment to quality care, collaboration, and innovation makes us a trusted partner in the journey towards independence and well-being for NDIS participants across Australia.


Dealing with NDIS  clients with challenging behaviors

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